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Benefit Services Division |
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Benefit Services Division caters to providers of benefits
administration and recordkeeping services. The Benefit
Services Division Team includes people with vast amounts
of experience in servicing benefit plans - especially
retirement plans. That focused experience along with
Radiant's overall technical expertise and resources
enables the Benefit Services Division to offer a strong
line-up of services.
Benefits service providers are increasingly becoming
aware of the importance to streamline and automate
their operations. Those that do reap the benefits
of reduced costs and increased client satisfaction.
However, to do so puts additional resource strain
on already overloaded IT departments who must focus
on daily operations. Key strategic development projects
are put on “the list” that continues to
grow longer. Further, Business areas are already overloaded
and cannot commit dedicated resources to improvement
projects.
Radiant's Benefit Services Division focuses on these
needs. Since it is comprised of a team that came from
the recordkeeping industry, we understand the issues
that confront benefit service providers.
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Business Process
Outsourcing - extremely cost effective outsourcing
of daily processing. See more below |
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Project Management and Support
- lead projects by coordinating cross functional
teams from different business areas |
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Business Requirements Gathering
- interview business stakeholders, identify and
resolve conflicting requirements and concise documentation |
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Systems Requirement Documentation
- analyze Business Requirements and translate
into Systems Requirements for programmers |
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Liaison Between Business
Users and IT - coordinate and clarify Business
and Systems Requirements between Business Users
and IT. |
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Quality Assurance and User
Testing - create scripts and expected outcomes,
modify test data to meet conditions, testing,
track results, work with IT to resolve errors
and management reports |
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Transition to New Recordkeeping
Systems - migration of records from existing legacy
system to new system including record review,
control totals, quality checks, training on new
system, review of processes |
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Daily Operations - processing
of daily records, quality review, reconciliation
of assets to records, inquiry/problem resolution
and correction |
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Converting/Implementing New
Clients - extensive knowledge of converting records
and assets from prior recordkeepers reconciling
records to records, assets to assets and records
to assets. Also, established procedures and client
documentation to set client expectations and role,
establish on-going data requirements, enrollments
and daily administration |
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Significant OmniPlan and
OmniPlus Experience as well as with Pyramid Digital
Solutions (PDS) products - experts with the Omni
system with complete understanding of data elements,
transactions, history and inner workings along
with limitations and danger areas. Knowledgeable
on PDS's suite of ancillary products including
Participant web, CSR web and VRU and setup including
GDP's. |
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Training - training on the
OmniPlan/Plus and PDS products as well as other
recordkeeping systems. |
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Process Review / Six Sigma
/ Source of Problem Identification and Resolution
- utilization of parts of Six Sigma process review
including scope definition, cross-functional teams,
"as is" and "should be" processes
and action items. |
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Participant Helpline and
Sponsor Client Service - participant CSR servicing
as well as Account Management |
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Databases - user, department
or enterprise experience focusing on centralizing
data and collapsing existing ones |
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Imaging and Workflow - needs
analysis, integration, implementation, flow definition
and tracking. |
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addition, our IT staff and resources enable us
to identify, design, build, host and implement
IT solutions. |
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Services Division has developed two applications
specifically for the Benefits industry: PlanLinkZ
and Data Translator. |
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PlanLinkZ
is the state-of-the-art method to collect
participant data from Plan Sponsors. It
is extremely user friendly for Plan Sponsors
and efficient for recordkeepers. It is a
powerful and comprehensive tool that connects
Plan Sponsors to recordkeepers via the internet
easing the normally painful process of gathering
participant data. |
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| PlanLinkZ
was designed by highly experienced individuals
from the recordkeeping industry. Their direct
input focused our development on three areas: |
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Ease of use
by the Plan Sponsor |
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Comprehensive to account
for all recordkeeping data needs |
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Efficiency for the recordkeeper |
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Features: |
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Extremely user friendly and
intuitive for the Plan Sponsor |
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Capture census and financial
data: name, address, dates, status, contributions,
loan repayments, compensation, compliance, etc. |
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Import data to reduce manual
data entry by the Plan Sponsor |
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Copy prior data to further
reduce data entry by the Plan Sponsor |
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Reports and controls |
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Standard "ready"
file for the recordkeeper |
Full
support is also provided for the implementation
and rollout and includes a Customer Service Helpline
for the Plan Sponsor.
For further information, click on PlanLinkZ.
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| Data
Translator enables Providers to process data from
Plan Sponsors that do not comply with the Provider's
standard layout. Some Providers demand that Plan
Sponsors provide data in their formats that can
be difficult for them or very costly - and they
complain that the Provider is too rigid. Other
Providers accept the data and must then either
manually adjust it or work from hardcopy - both
of which are labor intensive and highly susceptible
to error.
The Data Translator tool takes a client file
and creates new ones that comply with your standards
and are recognizable by your existing systems.
This extremely useful tool stores templates
so that the next time the Plan Sponsor submits
the data it can be translated extremely quickly.
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| Key
Features: |
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Template storage
for re-use |
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Template management by number
or Plan Sponsor |
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SPARK standard data layout
input template |
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SPARK standard conversion
data layout input template when finalized by SPARK |
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Accept ASCII, Delimited and
Excel input files |
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Account for Header and /
or Footers on both input and output |
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Definable Output Values per
Template such as layout or source identifier |
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companies now recognize the tremendous cost savings
opportunities to outsource business processes
off-shore. IT departments have already adopted
this model and now outsourcing business processes
is the next step in the evolution of the low cost,
high service paradigm.
Radiant has both IT and business process outsourcing
services in Bangalore, India, the "silicon
valley" of India. The reasons to use Radiant
off-shore services are very simple: |
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Low Cost - normally
around 50% less |
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Highly Educated Workforce
- work done by college educated people |
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English - Outside of the
US, India has the largest English speaking population.
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24-Hour Operations |
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Excellent infrastructure
and education system making Bangalore the fourth
highest IT technical area behind the Silicon Valley,
Boston and the UK. |
| Radiant
process outsourcing services includes all types
of processing from the simplest to the most complex.
It can range from simple keypunching to complex
reconciliation to call centers. Let Radiant be
your "back office" while you focus on
your core competencies and strategy. |
| The strength
of Radiant's Benefit Services Division is its
wide range of industry specific experience combined
with the IT knowledge and resources of Radiant
Systems, Inc. We strive for long-term relationships
by providing a high level of service and products
at reasonable costs. Our goals are to deliver
high quality, on schedule and within budget. We
accomplish this by listening intently to the client
to understand their goals and working closely
and communicating with them throughout the lifecycle
of the assignment. |
| For more information,
please contact John Bertelsen at JBertelsen@Radiants.com
or call (908) 668-1080 x44. |
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